Suzanne and Patile always focus on ensuring the utmost in material quality and standards in the creation of their precious jewelry pieces. With the proper care, the timeless beauty of your Suzanne Kalan jewelry can be preserved for years to come.

Although crafted with the finest materials and meticulous attention to detail, the delicate nature of your jewelry must be respected. To ensure its longevity, it is recommended to remove your jewelry during activities that may cause scratches or impact the stones, such as gardening, cleaning, or playing sports. Additionally, exposure to strong heat and certain chemicals should be avoided. To maintain its luster, simply clean your jewelry with warm water and a soft-bristled toothbrush, then gently dry with a soft cloth.

We understand that life can be unpredictable and accidents may occur. Despite our recommendations to care for your jewelry, sometimes damage may still occur. Rest assured, we are here to assist. Each repair request is handled with the utmost care and consideration for the unique circumstances of the damage. In many instances, we are able to repair your piece at no cost to you, which may include replacing a damaged gemstone, cleaning and polishing to restore its original luster. Should there be a need for any additional costs, we will discuss this with you beforehand. The only expense you will incur is the cost of shipping. We are honored to have the opportunity to bring your jewelry back to its original beauty and shine.

We are committed to providing exceptional service to our valued customers. If you made your purchase through one of our esteemed retail partners, we kindly request that you reach out to them to initiate the repair process. On the other hand, if you made your purchase through our online store, please don't hesitate to reach out to us directly to initiate the repair process. Our team will be more than happy to assist you.