Returns & Exchanges

We want you to be completely satisfied with your order and will gladly accept return requests of unworn, undamaged or defective product with the original tag attached and unaltered, within 5 business days from delivery date. All refunds will be issued to the original form of payment. A flat fee of $25 will be deducted from the refund amount for return shipping for domestic orders. International orders will have to contact customer service to determine the return shipping fees. 

The customer is responsible for any and all shipping charges on any bounced or undeliverable packages.

ITEM CANNNOT BE RETURNED IF THE TAG IS REMOVED

All items marked FINAL SALE are not eligible for refunds or exchanges.

Unfortunately, All ETERNITY BANDS or engraved items are not eligible for refunds or exchanges. 

Please request a return authorization number at customerservice@suzannekalan.com. We will email you a FedEx return label. Returns without authorization will not be accepted.