Shipping & Delivery

Shipping Policy

We are able to ship to addresses within the United States and certain countries around the world. To ensure your package is delivered securely, we do not ship to post office boxes.

All of our shipments require an adult signature, so please have someone 18 years or older present at the address to sign for the package.

Due to high volumes of fraud across the globe, please understand that we can only update your shipping address one time after your first address has been entered during checkout.

We cannot change your delivery address once the item has been shipped and you receive a tracking number.

We will not redirect your package once shipped.

Please keep in mind that all of our products are hand made to order in the United States and allow us 1 to 2 weeks for completion depending on the complexity of the piece.

If there is a certain date you need your piece by, we will rush your order if possible and try our best to make it in time for said date. Please add the requested date in your notes or contact us for availability.

Please contact us by email at info@suzannekalan.com with your information.

 

Domestic Shipping  

  • We offer complimentary 'FedEx 2Day' shipping within the United States, once the order is processed.
  • Anyone who refuses the package will be charged for the shipping charges both ways. 

International Shipping

  • All international orders will have a flat rate of $95.00.
  • Saudi Arabia has a flat rate of $295.00 
Additional VAT, duties, and custom fees may be applied in order for your package to be cleared through customs 

    Please keep in mind that the price you paid does not include taxes and we do not charge any taxes/duties on our end. However, any taxes/duties/customs fees charged by your country upon entry will be your responsibility.

    As rates for each country differ we would recommend contacting local FedEx or customs facilities for more accurate rates. 

    The customer is also responsible for all shipping charges if the package is rejected, refunded or not picked up. If you have any questions about this please let me know.

     

    List of Countries we ship to:

    A
    Anguilla, Antigua & Barbuda, Aruba, Australia, Austria

    B 
    Bahamas, Bahrain, Barbados, Belgium, Belize, Bermuda, British Virgin Islands, Brunei 

    C
    Canada, Cape Verde, Cayman Islands, China (SAR), Curacao, Cyprus

    D
    Denmark, Dominica

    F
    Faroe Islands, Fiji, Finland, France, French Polynesia

    G
    Germany, Gibraltar, Greece, Grenada, Greenland

    H
    Hong Kong

    I
    Iceland, Ireland, Italy

    J
    Jamaica, Japan, Jordan

    M
    Malaysia, Mauritius, Monaco, Montserrat

    N
    Netherlands, New Zealand, Norway

    P
    Papua, Philippines, Poland, Portugal

    Q
    Qatar

    S
    Saudi Arabia, Seychelles, Singapore, Sint Maarten, Slovakia, South Korea, Spain, Sri Lanka, St. Barthélemy, St. Kitts & Nevis, St. Lucia, St. Vincent & Grenadines, Sweden, Switzerland 

    T
    Taiwan, Thailand, Trinidad & Tobago, Turks & Caicos Islands

    U
    United Arab Emirates, United Kingdom

    V
    Vatican City, Vietnam

     

    Tracking Order Status

    Once your order has been processed and ready to be shipped you will receive an email with your tracking number. Please advise that we cannot redirect your package past this point. 

    If you have any questions or concerns please contact us by email at info@suzannekalan.com or call us at +1.818.885.6400. 

    Our hours are Monday through Friday from 8:00 AM to 4:30 PM, PST.