Q: Jewelry Returns

We offer a 5-day return or exchange , with all of our jewelry purchased through our online store, which begins on the date of delivery. Upon receipt and approval of the item, returns will be credited to the original form of payment. For our U.S. customers, returns or exchanges are complimentary. Our 'One of a Kind' items are Final Sale. For a return or exchange to be approved: The tag must remain attached and intact, without any modification or tampering. The piece should be returned in its original condition, showing no signs of wear. It must also be returned in its original packaging. For international returns or exchanges, a shipping and handling fee of $190 will apply. Shipping costs as well as taxes and duties from the initial purchase can not be refunded. A member of our team will respond to you within 1-2 business days. Suzanne Kalan reserves the right to refuse any return or exchange if the item appears to be damaged or shows signs of wear, which is judged at the sole discretion of Suzanne Kalan.

Q: Porcelain Tray Returns

We offer a 7-day return or exchange , with all of our porcelain trays purchased through our online store, which begins on the date of delivery. Upon receipt and approval of the item, returns will be credited to the original form of payment. For a return or exchange to be approved: The tray should be returned in its original condition. It must also be returned in its original packaging. Shipping costs, as well as any applicable duties and taxes, are not covered for both domestic and international returns or exchanges. A member of our team will respond to you within 1-2 business days. Suzanne Kalan reserves the right to refuse any return or exchange if the item appears to be damaged or shows signs of wear, which is judged at the sole discretion of Suzanne Kalan.

Question 1

Holiday Returns

Accepted Answer

For your convenience during the holiday season, any orders placed between November 18, 2024, and December 23, 2024, are eligible for return until January 16, 2025.

Please note that our 'One of a Kind' items are 'Final Sale' and are excluded from this extended return policy.

All returns must adhere to our standard return policy guidelines to qualify.

Question 2

Jewelry Returns

Accepted Answer

We offer a 5-day return or exchange, with all of our jewelry purchased through our online store, which begins on the date of delivery. Upon receipt and approval of the item, returns will be credited to the original form of payment.

For our U.S. customers, returns or exchanges are complimentary.

Our 'One of a Kind' items are Final Sale.

For a return or exchange to be approved:

The tag must remain attached and intact, without any modification or tampering.
The piece should be returned in its original condition, showing no signs of wear.
It must also be returned in its original packaging.

For international returns or exchanges, a shipping and handling fee of $190 will apply.

Shipping costs as well as taxes and duties from the initial purchase can not be refunded.

A member of our team will respond to you within 1-2 business days.

Suzanne Kalan reserves the right to refuse any return or exchange if the item appears to be damaged or shows signs of wear, which is judged at the sole discretion of Suzanne Kalan.

Question 3

Porcelain Tray Returns

Accepted Answer

We offer a 7-day return or exchange, with all of our porcelain trays purchased through our online store, which begins on the date of delivery. Upon receipt and approval of the item, returns will be credited to the original form of payment.

For a return or exchange to be approved:

The tray should be returned in its original condition.
It must also be returned in its original packaging.

Shipping costs, as well as any applicable duties and taxes, are not covered for both domestic and international returns or exchanges.

A member of our team will respond to you within 1-2 business days.

Suzanne Kalan reserves the right to refuse any return or exchange if the item appears to be damaged or shows signs of wear, which is judged at the sole discretion of Suzanne Kalan.

Question 4

Final Sale Items

Accepted Answer

Items marked as final sale on our online store are not eligible for returns or exchanges.

Final sale items include:

Pieces that have been altered in any way, including custom pieces.
Eternity bands with a size below 6 or above 7.5 US.
Half pairs of earrings.
Our 'One of a Kind' items.

Final sale items will be clearly marked in the product description.

Question 5

Start a Return

Accepted Answer

To initiate your return or exchange kindly complete the form below and make sure to include the reason for your return or exchange.

Once we receive your information, a member of our dedicated team will respond promptly to guide you through the next steps of the process.

Monday - Friday: 9:00am - 4:30pm PST

747-237-7132