Holiday Return Policy
For the holiday season, purchases made from November 2nd to December 31, 2026 are eligible for return until January 8, 2027.
If you would like to return an item, all you need to do is initiate the return by sending us an email before January 8, 2027.
Returned items must meet all requirements outlined in our standard Return Policy.
Return Policy
We offer a 5-day return or exchange, with all of our jewelry purchased through our online store, which begins on the date of delivery. Upon receipt and approval of the item, returns will be credited to the original form of payment.
For our U.S. customers, returns or exchanges are complimentary.
Our 'Eternity Bands' are Exchange Only.
Our 'One of a Kind' items are Final Sale.
For a return or exchange to be approved:
- The tag must remain attached and intact, without any modification or tampering.
- The piece should be returned in its original condition, showing no signs of wear.
- It must also be returned in its original packaging.
For international returns or exchanges, a shipping and handling fee of $190 will apply.
- Shipping costs as well as taxes and duties from the initial purchase can not be refunded.
A member of our team will respond to you within 1-2 business days.
Suzanne Kalan reserves the right to refuse any return or exchange if the item appears to be damaged or shows signs of wear, which is judged at the sole discretion of Suzanne Kalan.
We offer a 7-day return or exchange, with all of our porcelain trays purchased through our online store, which begins on the date of delivery. Upon receipt and approval of the item, returns will be credited to the original form of payment.
For our U.S. customers, returns or exchanges are complimentary.
For a return or exchange to be approved:
- The tray should be returned in its original condition.
- It must also be returned in its original packaging.
For our International customers, shipping costs, duties and taxes, will not be covered.
A member of our team will respond to you within 1-2 business days.
Suzanne Kalan reserves the right to refuse any return or exchange if the item appears to be damaged or shows signs of wear, which is judged at the sole discretion of Suzanne Kalan.
Items marked as final sale on our online store are not eligible for returns or exchanges.
Final sale items include:
- Pieces that have been altered in any way, including custom pieces
- Gold color options not listed on the website
- Half pairs of earrings
- One of a Kind items
- Tech Ring Jackets
Final sale items will be clearly marked in the product description.
To initiate your return or exchange kindly complete the form below and make sure to include the reason for your return or exchange.
Once we receive your information, a member of our dedicated team will respond promptly to guide you through the next steps of the process.
Monday - Friday: 9:00am - 4:30pm PST
747-237-7132