Your happiness matters to us so we hope you love your SK purchase. If for any reason you are not completely satisfied, you can submit a return or exchange request as long as it follows our policy guidelines listed below.

Jewelry

We offer a 5-day return or exchange, with all of our jewelry purchased through our online store, which begins on the date of delivery. Upon receipt and approval of the item, returns will be credited to the original form of payment.

For our U.S. customers, returns or exchanges are complimentary.

Our 'One of a Kind' items are Final Sale.

For a return or exchange to be approved:

• The tag must remain attached and intact, without any modification or tampering.
• The piece should be returned in its original condition, showing no signs of wear.
• It must also be returned in its original packaging.

For international returns or exchanges, a shipping and handling fee of $190 will apply.

• Please be aware that shipping costs as well as taxes and duties from the initial purchase will not be returned.

To begin the return or exchange process, please contact us, providing your order number and the reason for your request.

A member of our team will respond to you within 1-2 business days.

Suzanne Kalan reserves the right to refuse any return or exchange if the item appears to be damaged or shows signs of wear, which is judged at the sole discretion of Suzanne Kalan.

Porcelain Jewelry Trays

We offer a 7-day return or exchange, with all of our porcelain trays purchased through our online store, which begins on the date of delivery. Upon receipt and approval of the item, returns will be credited to the original form of payment.

For a return or exchange to be approved:

• The tray should be returned in its original condition.
• It must also be returned in its original packaging.

Please be aware shipping costs, as well as any applicable duties and taxes, are not covered for both domestic and international returns or exchanges.

To begin the return or exchange process, please contact us, providing your order number and the reason for your request.

A member of our team will respond to you within 1-2 business days.

Suzanne Kalan reserves the right to refuse any return or exchange if the item appears to be damaged or shows signs of wear, which is judged at the sole discretion of Suzanne Kalan.

Final Sale Items

Items marked as Final Sale on our online store are not eligible for returns or exchanges.

Final sale items include:

• Pieces that have been altered in any way, including custom pieces.
• Rings below a size 6 or above a size 7.5 US.
• Half pairs of earrings.
• Our 'One of a Kind' pieces.

Final sale items will be clearly marked in the product description.