To ensure the finest experience for our customers in the United States, we offer complementary shipping via FedEx Insured Priority delivery. 

• An adult signature is required.
• We do not ship to PO Boxes.

Suzanne Kalan cannot be held liable for:

• Any lost packages once tracking indicates they have been signed for and delivered.
• Any delays caused by the recipient being unavailable to sign for the package, technical issues within the shipping carrier, or weather related circumstances.

Hotel Shipping Policy

• We are happy to ship to hotels within the US. However, once the package is delivered and signed by the hotel’s reception, Suzanne Kalan cannot be held liable for any lost packages.

To mitigate fraud:

• We can update your shipping address only once within 10 days after the first address has been entered during checkout.
• We are unable to change the delivery address once the item has been shipped and a tracking number has been issued.
• Anyone who refuses the package will incur shipping charges for both directions.

To ensure a smooth experience for our international customers, we use a third party system to calculate your duties and taxes in your country during checkout, so your order is delivered directly to your door. 

• We ship all our orders using FedEx Insured International Priority.
• An adult signature is required.

Canadian Shipping Policy

• Due to recent tax regulations, Canadian residents will be responsible for paying taxes and duties upon receiving their order when it reaches Canadian customs. We apologize for the inconvenience.

Suzanne Kalan cannot be held liable for:

• Any lost packages once tracking indicates they have been signed for and delivered.
• Any delays caused by the recipient being unavailable to sign for the package, technical issues within the shipping carrier, or weather related circumstances.

To mitigate fraud:

• We can update your shipping address only once within 10 days after the first address has been entered during checkout.
• We are unable to change the delivery address once the item has been shipped and a tracking number has been issued.
• Anyone who refuses the package will incur shipping charges for both directions.

Anguilla, Antigua & Barbuda, Aruba, Australia, Austria

Bahamas, Bahrain, Barbados, Belgium, Belize, Bermuda, British Virgin Islands, Brunei

Canada, Cape Verde, Cayman Islands, China (SAR), Curacao, Cyprus

Denmark, Dominica

Faroe Islands, Fiji, Finland, France, French Polynesia

Germany, Gibraltar, Greece, Grenada, Greenland

Hong Kong

Iceland, Ireland, Italy

Jamaica, Japan, Jordan

Malaysia, Mauritius, Monaco, Montserrat

Netherlands, New Zealand, Norway

Papua, Philippines, Poland, Portugal

Qatar

Saudi Arabia, Seychelles, Singapore, Sint Maarten, Slovakia, South Korea, Spain, Sri Lanka, St. Barthélemy, St. Kitts & Nevis, St. Lucia, St. Vincent & Grenadines, Sweden, Switzerland

Taiwan, Thailand, Trinidad & Tobago, Turks & Caicos Islands

United Arab Emirates, United Kingdom, United States

Vatican City, Vietnam

Once your order is processed and ready to be shipped, you will receive an email containing your tracking number.

We are unable to change the shipping address once the order has a tracking number.

We believe in delivering the complete package of luxury and excellence to your doorstep. This is why all of our orders are elegantly packaged in our signature jewelry boxes. We also include a matching pouch to hold your jewelry for safekeeping.

The packaging also includes a beautiful box which adds an extra layer to your gift-giving experience.

Whether you are treating yourself or gifting a loved one, we want you to feel special with each SK purchase.

Upon request, we would be delighted to include a beautifully handwritten card with a message of your choice.

• To add a personalized message, simply enter it in the "Notes" sections during your checkout process.
• If you would like us to include a gift receipt, please let us know in the notes section as well.
• After submitting your order, one of our SK representatives will email you to make sure everything is correct.

Our goal is to make your gift-giving experience seamless and memorable.

Please contact us if there is anything else we can do to help.