Fine Jewelry

We take pride in crafting each and every piece of jewelry by hand in the United States. Our goal is to ship your order to you as soon as possible. We do have a ready to ship collection for your convenience.

If you have a specific event or deadline in mind, please feel free to contact us. We will do everything we can to ensure your jewelry arrives on time.

Porcelain Jewelry Trays

Our jewelry trays are in stock and ready to ship.

We accept a variety of payment options, including Visa, MasterCard, American Express, Discover, Diners Club, Shop Pay, Apple Pay, Google Pay, PayPal, as well as wire transfers and ACH payments.

Once your order is processed and ready to be shipped, you will receive an email containing your tracking number.

We are unable to change the shipping address once the order has a tracking number.

We believe in delivering the complete package of luxury and excellence to you. This is why all of our orders are elegantly packaged in our signature jewelry boxes. We also include a matching pouch to hold your jewelry for safekeeping.

The packaging also includes a beautiful box which adds an extra layer of sophistication to your gift-giving experience.

Whether you are treating yourself or gifting a loved one, we want you to feel special and pampered with each and every SK purchase.

Upon request, we would be delighted to include a beautifully handwritten card with a message of your choice.

• To add a personalized message, simply enter it in the 'Notes' sections during your checkout process.
• If you would like us to include a gift receipt, please let us know in the notes section as well.
• After submitting your order, one of our SK representatives will email you to make sure everything is correct.

Our goal is to make your gift-giving experience seamless and memorable.

Please contact us if there is anything else we can do to help.

We prioritize the quality and longevity of our products. To maintain their value, we do not offer any discounts or promotions through the use of promo-codes.

Instead, we strive to provide you with the best shopping experience and beautifully cherished products that retain their worth over time.

If you encounter any issues while processing your order at checkout, kindly note that we utilize a third-party fraud prevention system that reviews and approves all payments before we can accept your order.

Unfortunately, the system does not provide us with personal information or specific reasons for a payment decline.

Some common reasons for a decline can include:

• The credit/debit card used may be new and never used to make an online purchase.
• The email address used may be new and never used to make an online purchase.
• The shipping and billing address locations are in two different countries and/or provinces.

If this is the case, we also accept wire transfers.

Certificates of Authenticity

We place a high value on transparency and honesty across all facets of our business. As part of this commitment, each purchase comes with the option for a certificate of authenticity. This certificate details the quality of diamonds used in your unique piece. To request yours, simply reach out to us.

Gia Certificates

We recognize that some customers may be interested in GIA-certified diamonds or gemstones. It's worth noting that GIA certification comes with an additional fee starting at $300 which is why we do not certify every gemstone.

However, we do certify larger diamonds and emeralds featured in our exclusive one-of-a-kind collections. Rest assured, we stand by the quality and authenticity of all the gemstones we use. Should you have any questions or require further information, our dedicated team is always available to assist you.

Beware of counterfeit sites that may use our images to offer products at seemingly discounted prices. We urge our valued customers to always verify the authenticity of a website by comparing it with the list of our official stockists available on our website.

If you encounter a site that you suspect is using our imagery without authorization or selling counterfeit versions of our products, please do not hesitate to contact us. Your vigilance helps us maintain the integrity of our brand and protects you from potential fraud.

Yes, all of our pieces can be custom ordered in a different gold color (yellow, rose, or white gold) than what is listed on the product's page.

However, please note that custom orders for non-listed gold colors are considered Final Sale and cannot be returned or exchanged.

If you're interested in customizing a piece, please contact us, and we'll gladly assist you!

Yes, all of our post back earrings come with either 14K or 18K gold earring backs.

You may also request guardian earring backs at an additional charge.

All our hoop earrings are crafted with an intentionally designed angled post back to ensure it sits comfortably and elegantly on your ear.

The front of the hoop is angled slightly away from your face for a more flattering look, while the back is closer to your neck for a comfortable fit.

As everyone's anatomy is unique, we encourage you to try both orientations to determine which one looks and feels best for you.

Yes, all earrings listed on our website are sold as a set of two.

When the website inventory indicates "Only 1 unit left," it means there is just one pair of earrings remaining.

If you are interested in purchasing a single earring, please contact us.

Also note, any earrings sold as a half pair will be considered as Final Sale and cannot be returned or exchanged.

To keep your jewelry shining and looking its best, follow these simple cleaning steps:

1. Fill a bowl with lukewarm water.

2. Place your jewelry in the water and let it soak for a few minutes.

3. Using a soft to medium bristle toothbrush, gently scrub the piece.

4. Rinse the jewelry with fresh water and pat it dry.

By following these steps, you can effectively clean and maintain the beauty of your jewelry.

If you're interested in having your jewelry professionally cleaned and polished, please feel free to contact us.

To learn more about maintaining your jewelry, click here.

For your convenience during the holiday season, any orders placed between November 18, 2024, and December 23, 2024, are eligible for return until January 16, 2025.

Please note that our 'One of a Kind' items are 'Final Sale' and are excluded from this extended return policy.

All returns must adhere to our standard return policy guidelines to qualify.

We offer a 5-day return or exchange, with all of our jewelry purchased through our online store, which begins on the date of delivery. Upon receipt and approval of the item, returns will be credited to the original form of payment.

For our U.S. customers, returns or exchanges are complimentary.

For a return or exchange to be approved:

• The tag must remain attached and intact, without any modification or tampering.
• The piece should be returned in its original condition, showing no signs of wear.
• It must also be returned in its original packaging.

For international returns or exchanges, a shipping and handling fee of $190 will apply.

• Shipping costs as well as taxes and duties from the initial purchase will not be returned.

To begin the return or exchange process, please contact us, providing your order number and the reason for your request.

A member of our team will respond to you within 1-2 business days.

Suzanne Kalan reserves the right to refuse any return or exchange if the item appears to be damaged or shows any signs of wear even if the tag is still attached, which is judged at the sole discretion of Suzanne Kalan.

We offer a 7-day return or exchange, with all of our porcelain trays purchased through our online store, which begins on the date of delivery. Upon receipt and approval of the item, returns will be credited to the original form of payment.

For a return or exchange to be approved:

• The tray should be returned in its original condition.
• It must also be returned in its original packaging.

Shipping costs, as well as any applicable duties and taxes, are not covered for both domestic and international returns or exchanges.

To begin the return or exchange process, please contact us, providing your order number and the reason for your request.

A member of our team will respond to you within 1-2 business days.

Suzanne Kalan reserves the right to refuse any return or exchange if the item appears to be damaged or shows signs of wear, which is judged at the sole discretion of Suzanne Kalan.

Items marked as final sale on our online store are not eligible for returns or exchanges.

Final sale items include:

• Pieces that have been altered in any way, including custom pieces.
• Eternity bands with a size below 6 or above 7.5 US.
• Half pairs of earrings
• One of a Kind items

Final sale items will be clearly marked in the product description.

To ensure the finest experience for our customers in the United States, we offer complementary shipping via FedEx Insured Priority delivery. 

• An adult signature is required.
• We do not ship to PO Boxes.

Suzanne Kalan cannot be held liable for:

• Any lost packages once tracking indicates they have been signed for and delivered.
• Any delays caused by the recipient being unavailable to sign for the package, technical issues within the shipping carrier, or weather related circumstances.

Hotel Shipping Policy

• We are happy to ship to hotels within the US. However, once the package is delivered and signed by the hotel’s reception, Suzanne Kalan cannot be held liable for any lost packages.

To mitigate fraud:

• We can update your shipping address only once within 10 days after the first address has been entered during checkout.
• We are unable to change the delivery address once the item has been shipped and a tracking number has been issued.
• Anyone who refuses the package will incur shipping charges for both directions.

To ensure a smooth experience for our international customers, we use a third party system to calculate your duties and taxes in your country during checkout, so your order is delivered directly to your door. 

• We ship all our orders using FedEx Insured International Priority.
• An adult signature is required.

Canadian Shipping Policy

• Due to recent tax regulations, Canadian residents will be responsible for paying taxes and duties upon receiving their order when it reaches Canadian customs. We apologize for the inconvenience.

Suzanne Kalan cannot be held liable for:

• Any lost packages once tracking indicates they have been signed for and delivered.
• Any delays caused by the recipient being unavailable to sign for the package, technical issues within the shipping carrier, or weather related circumstances.

To mitigate fraud:

• We can update your shipping address only once within 10 days after the first address has been entered during checkout.
• We are unable to change the delivery address once the item has been shipped and a tracking number has been issued.
• Anyone who refuses the package will incur shipping charges for both directions.

Anguilla, Antigua & Barbuda, Aruba, Australia, Austria

Bahamas, Bahrain, Barbados, Belgium, Belize, Bermuda, British Virgin Islands, Brunei

Canada, Cape Verde, Cayman Islands, China (SAR), Curacao, Cyprus

Denmark, Dominica

Faroe Islands, Fiji, Finland, France, French Polynesia

Germany, Gibraltar, Greece, Grenada, Greenland

Hong Kong

Iceland, Ireland, Italy

Jamaica, Japan, Jordan

Malaysia, Mauritius, Monaco, Montserrat

Netherlands, New Zealand, Norway

Papua, Philippines, Poland, Portugal

Qatar

Saudi Arabia, Seychelles, Singapore, Sint Maarten, Slovakia, South Korea, Spain, Sri Lanka, St. Barthélemy, St. Kitts & Nevis, St. Lucia, St. Vincent & Grenadines, Sweden, Switzerland

Taiwan, Thailand, Trinidad & Tobago, Turks & Caicos Islands

United Arab Emirates, United Kingdom

Vatican City, Vietnam

In the realm of jewelry repairs, each piece is subject to a case-by-case evaluation. For many minor concerns—whether it's the replacement of a misplaced gemstone or the rejuvenation of your piece through expert cleaning and polishing—the cost of service often falls solely on the shipping charges.

Should your beloved item require more extensive repairs, rest assured, we shall seek your consent for any additional costs before proceeding.

To initiate a repair request, kindly reach out by clicking here.

Please note, if you have made your purchase through our online store and subsequently enlist an external jeweler for repair services, we regretfully cannot endorse the quality of their craftsmanship. Furthermore, this may compromise eligibility for our own complimentary repair services in the future.

Also, if you have made a purchase through one of our retailers, please contact them to initiate the process.

The art of resizing jewelry is one that demands precision, a skill we are well-versed in. However, it's crucial to understand that not all of our fine jewelry is able to be resized due to their intricate designs.

Additionally, we recommend minimizing the number of resizing operations for any given piece to ensure its enduring quality.

Eternity bands cannot be resized.

To initiate a resizing request, please contact us.

Please note, if you have made your purchase through our online store and subsequently enlist an external jeweler for resizing services, we regretfully cannot endorse the quality of their craftsmanship. Furthermore, this may compromise eligibility for our own complimentary repair services in the future.

Kindly note, if you have made a purchase through one of our retailers, please contact them to initiate the process.

Bring back the radiant glow of your cherished pieces through our complimentary cleaning and polishing service. Designed to bring new life into the gemstones and precious metals.

All we ask is for you to cover the shipping costs.

This applies to both our domestic and international clients.

To initiate the process, please contact us.

In the unfortunate event that a gemstone becomes damaged or lost, our gemstone replacement service is here to help.

We offer free replacement for common gemstones, but some more rare or costly gemstones may incur a fee. For truly unique gemstones, we will do our best to find a suitable alternative.

All we ask is for you to cover the shipping costs.

This applies to both our domestic and international clients.

To initiate the process, please contact us.

Our jewelry is crafted with only the finest 14-karat or 18-karat gold for its clasps. As gold is a soft metal, it will gradually show signs of wear over time. If you notice any wear or damage, we recommend a clasp replacement.

All we ask is for you to cover the shipping costs.

This applies to both our domestic and international clients.

To initiate the process, please contact us.

Suzanne and Patile uphold the highest standards in crafting each exquisite piece of jewelry, ensuring its timeless beauty is preserved for generations.

With careful maintenance, your SK jewelry will maintain its splendor through the years.

Despite being made from fine materials, the delicate craftsmanship of your jewelry requires mindful handling.

To prevent scratches or damage to the gemstones, it's advisable to remove your jewelry during activities that could pose a risk. Also, avoid exposing it to intense heat and harsh chemicals.

|

Maintenance Requests

We recognize that unexpected events can happen, which is why we provide a comprehensive suite of services to support you. Please view our repairs section to discover our services.

Each service request is handled with the utmost care and consideration for the unique circumstances.

In many cases, we are able to service your piece at no cost to you, which may include replacing a damaged gemstone, cleaning and polishing to restore its original luster.

The only cost you will be responsible for is the shipping fee to send the item to us and for its return back to you.

Kindly note, if you made your purchase through one of our esteemed retail partners, we kindly request that you reach out to them to initiate the service request.

To initiate a service request, please contact us.

To clean your diamond or gemstone jewelry, use lukewarm water.

1. Let it soak in the water for a few minutes.
2. Use a soft brush and clean in and around the settings.
3. Then pat it dry with a soft cloth.

Gold and platinum are considered precious metals and can easily be scratched. Try to avoid your jewelry from rubbing against hard surfaces and other pieces of jewelry.

To clean your diamond or gemstone jewelry, use lukewarm water.

1. Let it soak in the water for a few minutes.
2. Use a soft brush and gently clean the surface.
3. Then pat it dry with a soft cloth.

Pearls

We use natural pearls in our jewelry which makes them sensitive to chemical substances. In order to keep your pearls looking their best, try to avoid putting them in contact with cosmetics, such as creams and perfumes.

To clean your pearl jewelry use a damp soft cloth.

Opals

Opals are particularly sensitive to thermal shock, dry heat, and contact with chemical products. These may risk dehydrating the opal causing it to lose its iridescence. Over time, an opal may vary in weight to due water loss, this is a naturally occurring phenomenon.

To clean your opal jewelry use a soft cloth to wipe it down.

Step 1: First, gather either a tape measure, a piece of string, or a strip of paper—anything that can easily wrap around your wrist.

Step 2: Next, gently wrap your chosen material around the wrist where you plan to wear the bracelet. If you're planning to stack multiple bracelets, take measurements at the specific spots where each bracelet will sit. Mark the point where the two ends meet.

Step 3: Finally, place the string or paper strip on a flat surface and use a ruler to measure its length up to the marked point.

If you have any questions about your sizing, please contact us.

You can also watch our Sizing Guide Video.

Wrist Size Chart

Our standard ring sizes available on our website range from size 6 to size 7.5 US.

Our standard Signet ring sizes available on our website range from size 4 to size 5.5 US.

• Eternity bands cannot be resized.
• Custom ring size requests below a size 6 or above a size 7.5 US will be Final Sale.
• Custom Signet ring size requests below a size 4 or above a size 5.5 US will be Final Sale.
• Additional charges may apply for rings larger than a size 8.
• We offer complimentary resizing, all we ask is that you pay for shipping.
• This fee applies for both domestic and international shipping.

If you require a ring size smaller than 6 or larger than 7.5, or just need some help deciding on your perfect size, please contact us.

|

Bangles

Our beautiful bangles are crafted using an 18-karat spring gold wire, with each individual piece expertly strung onto the wire to create a strong yet flexible design. This flexibility allows for effortless wear, making it easy for you to slip the bangle on and off.

• Available in three convenient sizes - small, medium, and large - our bangles are designed to provide the perfect fit for every wrist.
• We recommend sizing up if you are in between sizes.

|

Chain Bracelets

Our chain bracelets come in a standard length of 7 inches or 17.8cm. They also come with an adjustable loop at 6.5 inches or 16.5cm for more flexibility.

|

Tennis Bracelets

We understand the importance of comfort when it comes to wearing tennis bracelets, which is why our bracelets come in a standard length of 7 inches or 17.8cm.

This length was carefully selected to allow some movement up and down your wrist, giving you a comfortable fit and allowing you to wear it for extended periods of time.

|

Pendants & Chains

We believe that jewelry should be both beautiful and versatile, allowing you to express your unique sense of style with ease. Which is why all of our chain necklaces and pendants are designed with this functionality.

• Our pendants and chain necklaces come in a standard chain length of 18" inches or 45.7cm, which also features an adjustable loop at 16" inches or 40.6cm.
• This allows you to shorten the necklace if you prefer it that way or if you want to layer multiple necklaces for a more dimensional look.

|

Tennis Necklaces

We believe that jewelry should not only be beautiful but also adaptable to your personal style, and our tennis necklaces are designed with this principle in mind.

• The standard length of our tennis necklaces are 17", 36", and 60" inches in length.
• Our 17" inch tennis necklaces are perfect for layering.
• Some tennis necklaces may vary in length depending on the design.

We are dedicated to providing our customers with the finest natural diamond jewelry. In our 14K and 18K gold collections, we use only natural diamonds of G color and VS quality or better in both color and clarity.

We carefully select our diamonds based on quality, color, and grade, and we have long-standing relationships with our trusted suppliers. Our commitment to excellence extends beyond our own quality control, as our products are also sold in some of the world's top retailers, each with their own stringent quality control standards in place.

Whether you are purchasing from us directly or from one of our esteemed retailers, you can rest assured that you are getting a truly exceptional piece of jewelry that has been crafted with the utmost care and attention to detail.

Our emeralds are sourced from either Zambia or Columbia, and are carefully selected for their natural beauty. To preserve their inherent qualities, our emeralds are not subjected to heat treatment, ensuring that each stone is a unique expression of nature's artistry.

They are expertly cut in Thailand, where the finest craftsmanship and attention to detail are the hallmarks of the process. With their rich color and exceptional quality, our emeralds are truly a breathtaking addition to any jewelry collection.

All of our sapphires are AAA quality and 100% natural. They are sourced from regions in South Africa and Asia and are never treated or heated in any way.

They are also cut in Thailand with extra care and attention to detail allowing their inherent qualities to shine through, resulting in a truly unique and stunning piece of jewelry. Our sapphires are testament to our commitment, capturing the essence of nature in each and every stone.

We are also proud to offer AAA quality rubies in our collections. Most of our rubies are sourced from Mozambique, and on occasion, from other regions of Africa like Madagascar.

These exceptional stones are expertly cut in Thailand and are treated with Borax to enhance their natural beauty. Unlike some treatments, we only use techniques that are safe and sustainable, never resorting to methods that utilize lead.

Our commitment to quality extends to the careful sourcing of our pearls, ensuring each piece reflects both luxury and ethical standards. Our collection features a diverse array of pearls, each type with its own unique charm and sourced with the utmost responsibility.

TAHITIAN PEARLS

• The exotic Tahitian pearls in our collection are sourced from the pristine waters of French Polynesia. Renowned for their dark, iridescent hues that range from deep greens to peacock blues, these pearls add a touch of mystery and sophistication to our designs.

SOUTH SEA PEARLS

• The South Sea pearls we use are sourced from the remote shores of Australia and the Philippines. Celebrated for their impressive size and soft, satiny luster, South Sea pearls are among the most coveted in the world. Their creamy, opulent tones embody luxury and are a testament to our dedication to offering only the finest pearls.

CULTURED PEARLS

• Our cultured pearls are meticulously selected from the finest pearl farms, where they are nurtured to perfection. These pearls are known for their lustrous sheen and classic elegance, making them a timeless choice for any piece of jewelry.

In every step of our sourcing process, we ensure that our pearls meet the highest standards of quality and sustainability, honoring the natural beauty of these oceanic gems.

Our exquisite opals come from the United States, Mexico, and Ethiopia – each region known for its unique and vibrant opals.

• The American opals are celebrated for their striking play of color, capturing the essence of the diverse landscapes of the region.
• Mexican opals, often referred to as fire opals, are prized for their fiery, translucent hues that radiate warmth and depth.
• Meanwhile, Ethiopian opals are renowned for their ethereal beauty, displaying a mesmerizing dance of colors that range from neon brights to pastel hues.

Each of these sources contributes to the diverse array of opals in our collection, allowing us to offer our clients a variety of choices, each with its own radiant beauty.

In our 14k collections, we only use genuine, high-quality semi-precious stones.

• These stones include: Topaz, Citrine, Green Envy Topaz, Green Amethyst, Green Onyx, Peridot, Rhodolite, Rose de France, Iolite, Black Spinel, Black Night Quartz and Rainbow Moonstone.
• Please note that our topaz stones undergo color treatment for enhanced beauty.