Suzanne and Patile always focus on ensuring the utmost in material quality and standards in the creation of their precious jewelry pieces. With the proper care, the timeless beauty of your Suzanne Kalan jewelry can be preserved for years to come.
Although crafted with the finest materials and meticulous attention to detail, the delicate nature of your jewelry must be respected. To ensure its longevity, it is recommended to remove your jewelry during activities that may cause scratches or impact the stones, such as gardening, cleaning, or playing sports. Additionally, exposure to strong heat and certain chemicals should be avoided. To maintain its luster, simply clean your jewelry with warm water and a soft-bristled toothbrush, then gently dry with a soft cloth.
We understand that life can be unpredictable and accidents may occur. Despite our recommendations to care for your jewelry, sometimes damage may still occur. Rest assured, we are here to assist. Each repair request is handled with the utmost care and consideration for the unique circumstances of the damage. In many instances, we are able to repair your piece at no cost to you, which may include replacing a damaged gemstone, cleaning and polishing to restore its original luster. Should there be a need for any additional costs, we will discuss this with you beforehand. The only expense you will incur is the cost of shipping. We are honored to have the opportunity to bring your jewelry back to its original beauty and shine.
We are committed to providing exceptional service to our valued customers. If you made your purchase through one of our esteemed retail partners, we kindly request that you reach out to them to initiate the repair process. On the other hand, if you made your purchase through our online store, please don't hesitate to reach out to us directly to initiate the repair process. Our team will be more than happy to assist you.
Kindly note that if you made your purchase through our online store and choose to have it repaired by another jeweler, we cannot guarantee the quality of their work. Additionally, we cannot guarantee the coverage of complimentary repair costs from us if the piece still requires further repair after being serviced by another jeweler.
It is considered a precious metal and can easily be scratched. Try to avoid your jewelry from rubbing against hard surfaces and other pieces of jewelry. Polishing and rhodium plating may restore your gold to like-new condition. Please contact us if you would like your jewelry cleaned and polished. To clean your gold jewelry, use warm water with a soft brush before drying it with a soft cloth.
To prevent scratches on your platinum jewelry, keep from rubbing against hard surfaces and other pieces of jewelry. To clean your platinum jewelry, use warm water with a soft brush before drying it with a soft cloth.
We use natural pearls in our jewelry which makes them sensitive to chemical substances. In order to keep your pearls looking their best, try to avoid putting them in contact with cosmetics, such as creams and perfumes. To clean your pearl jewelry use a damp soft cloth.
While diamonds are the strongest material, it can still be damaged in certain situations, such as strong impacts. To clean your diamond, use warm water and a soft brush before drying it with a soft cloth.
Emeralds are particularly sensitive to temperature changes. Try to avoid exposing your emerald jewelry to thermal shocks and extreme heat sources. To clean your emerald, we recommend cleaning it with room temperature water with a soft brush before drying it with a soft cloth.
Opals are particularly sensitive to thermal shock, dry heat, and contact with chemical products. These may risk dehydrating the opal causing it to lose its iridescence. Over time, an opal may vary in weight to due water loss, this is a naturally occurring phenomenon. Use a soft cloth to clean your opal.
Rubies, Sapphires, and all other Gemstones
Clean your gemstones with warm water and a soft brush before drying it with a soft cloth.
Do not hesitate to contact us about cleaning your jewelry.