We take pride in crafting each and every piece of jewelry by hand in the United States. Our goal is to ship your order to you as soon as possible. If you have a specific event or deadline in mind, please do not hesitate to reach out to us by clicking the provided link. We would be more than happy to assist you in ensuring your piece arrives just in time.

If there is something you would like by a certain date, please contact us.

We accept a variety of payment options, including Visa, Mastercard,
American Express, Discover, Diners Club, Shop Pay, Apple Pay, Google
Pay, PayPal, as well as wire transfers and ACH payments.

Once your order is processed and ready for shipment, you will receive an email containing your tracking number. Please note that it is not possible to redirect the package after it has been dispatched.

We believe in delivering the complete package of luxury and excellence to our valued customers. That's why all of our orders are elegantly packaged in our signature jewelry pouch and box. The pouch is expertly crafted from the finest materials, making it the perfect safekeeping solution for your precious jewelry. The packaging also includes a beautiful box, adding an extra layer of sophistication to your gift-giving experience.

Whether you're treating yourself or gifting a loved one, we want you to feel special and pampered with each and every SUZANNE KALAN purchase. Our attention to detail and commitment to quality truly sets us apart and makes us a premier choice in the world of fine jewelry.

We prioritize the quality and longevity of our products. To maintain their value, we do not offer any discounts or promotions through the use of promo-codes. Instead, we strive to provide you with the best shopping experience and top-notch products that retain their worth over time.

If you encounter any issues while processing your order at checkout, kindly note that we utilize a third-party fraud prevention system that reviews and approves all payments before we can accept your order. Unfortunately, the system does not provide us with personal information or specific reasons for a payment decline. Some common reasons for a decline can include:

• The credit/debit card used may be new and never used to make an online purchase.
• The email address used may be new and never used to make an online purchase.
• The shipping and billing address locations are in two different countries and/or provinces.

If this is the case, we do accept wire transfers if you live in or outside of the United States. We also accept ACH transfers if you live in the United States.

To keep your jewelry shining and looking its best, follow these simple cleaning steps:

1. Fill a bowl with lukewarm water.

2. Place your jewelry in the water and let it soak for a few minutes.

3. Using a soft to medium bristle toothbrush, gently scrub the piece.

4. Rinse the jewelry with fresh water and pat it dry.

By following these steps, you can effectively clean and maintain the beauty of your jewelry. If you're interested in having your jewelry professionally cleaned and polished, please don't hesitate to reach out to us.

To learn about maintaining your jewelry, click here.

1. Grab a tape measure, a piece of string or a strip of paper.

2. Wrap it around the wrist you will wear your bracelet on. Mark the place where it joins. If you would like to stack multiple pieces, measure where on your arm you will wear each bracelet.

3. Lay your string or strip of paper on a flat surface and use a ruler to measure the length up to the mark.

Our standard ring sizes available on the website range from size 5 to size 8. If you require a ring size smaller than 5 or larger than 8, or just need some help deciding on your perfect size, please reach out to us by, clicking here.

Please note that additional charges may apply for sizes larger than 8, depending on the material used in the ring.

Please note, eternity bands cannot be resized, so please be sure you have your correct size when placing your order.

If you are not satisfied with your selected size, send it back to us and we will resize it for you free of charge. We only require you to pay for shipping. This applies for both domestic and international shipping.

Ring Size Chart

All earrings listed on our website are sold in sets of two. If you're interested in purchasing a single earring, please reach out to us by clicking here. Please note that any earring sold as an individual piece will be marked as "Final Sale" and cannot be returned or exchanged.

All of our hoop earrings are crafted with a carefully designed angled post back. This angle is intentionally created to ensure the hoop sits comfortably and elegantly on your ear. The front of the hoop is angled slightly away from your face for a more flattering look, while the back
is closer to your neck for a comfortable fit. However, as everyone's anatomy is unique, we encourage you to try both hoop orientations to determine which one looks and feels best for you.

All of our standard necklaces on the website come with an 18" chain and an adjustable loop at 16". Depending on the design, some necklaces may have a different chain length available. If you require a different length, please reach out to us by clicking here. Note that requests for custom chain lengths will be considered as a "Final Sale" and cannot be returned or exchanged.

Each jewelry repair request is evaluated on a case-by-case basis based on the extent of the damage incurred. In many instances, we offer repair services at no cost, which can involve anything from swapping out a damaged or lost gemstone (where applicable), to restoring the piece to its original luster through cleaning and polishing. The only cost to you would be shipping. In the rare instance where a charge is necessary due to significant damage, we will get your approval before moving forward with the repair.

If you'd like to request a repair, please reach out to us by clicking here.

At SUZANNE KALAN, we understand the art of resizing jewelry and the precision it requires. However, please note that not all fine jewelry pieces are suitable for resizing due to their design. We advise to limit the number of times a piece is resized for optimal longevity.

We also caution against resizing eternity bands with gems set all the way around, as this can cause the settings to stretch and lead to future problems.

If you'd like to request a resizing, please reach out to us by clicking here.

Revitalizing your exquisite jewelry with our polishing service will rejuvenate the precious metal, bringing back its shine and radiance to like-new condition. We offer this service at no charge, all that we require is that you pay for shipping. This applies to domestic and international clients.

If you'd like us to clean and polish your jewelry, please reach out to us.

In the unfortunate event that a gemstone becomes damaged or lost, our gemstone replacement service is here to help. We offer free replacement for common gemstones, but some more rare or costly gemstones may incur a fee. For truly unique gemstones, we will do our best to find a suitable alternative.

All jewelry purchased through our online store is eligible for a 5-day return or exchange, commencing from the date of delivery.

Upon receipt and approval of the item, returns will be credited to the original payment method.

For a return or exchange to be approved:

• The tag must remain attached and intact, without any modification or tampering.
• The jewelry must also be in its original condition, free of any signs of wear and packaged in its original packaging.
• Please note that shipping costs, including duties and taxes, are not covered for domestic and international returns or exchanges.

Please note that shipping costs, including duties and taxes, are not covered for domestic and international returns or exchanges.

To being the process, click here.

We offer a 7-day return and exchange for our porcelain jewelry trays purchased through our online store, starting from the date of delivery.

In order to be eligible for a return or exchange:

• The item must be in its original condition and the original packaging intact.

Please note that shipping costs, including duties and taxes, are not covered for domestic and international returns or exchanges.

To being the process, click here.

To provide the finest experience for our domestic clients in the United States, all domestic shipping fees are complimentary and shipped via FedEx Insured Priority delivery. An adult signature is required upon delivery, and our insurance coverage on the piece terminates once the package has been signed for.

Unfortunately, SUZANNE KALAN cannot be held liable for lost shipments once tracking indicates that the package has been delivered.

Domestic Shipping Policy