FAQs

 

Q: I see that your ring sizes on the website list from size 4 to size 8. What if I want to order a bigger size?

A: Please contact us at info@suzannekalan.com and we will be able to give you pricing on the ring(s) you would like to purchase in sizes bigger than size 8. The prices vary for sizes larger than 8 due to the adjustments we have to make regarding adding gemstones, diamonds, and/or gold.

 

Q: Do you offer any discounts/sales on your products?

A: Unfortunately, we do not offer any discounts on our pieces. We want your purchase to keep its value and only appreciate. It would be unfair to others who have purchased our products at the original price.

 

Q: Do you gift wrap your products before shipping?

A: Yes absolutely. If it is a gift for someone special, you can provide their NAME and the OCCASION in the notes section as you are placing your order so we include a personalized note as well as wrap it beautifully for you.

 

Q: I tried placing an order online through your website, but my payment did not go through. What do I do?

A: We have a 3rd party company who approves all charges. They do not provide us with personal details or the reason behind the charge not being approved. The following possibilities can be factors of why your payment method was declined:
• The credit/debit card used may be new and never been used to purchase online before
• The email address used may be new and never been used to purchase online before
• The shipping and billing address locations are in two different countries/provinces

If that is the case, we always accept wire transfer if you live in or outside of the United States, and we also accept ACH transfers if you live in the United States. Please email info@suzannekalan.com for more info.

 

Q: Do you charge taxes and duties if I am purchasing from outside of the United States? If so, how do I calculate the value added taxes (VAT)?

A: Our prices are exclusive of taxes/duties/VAT. If you purchase through us, we will not be charging any of those fees. However, any VAT charged by the country you live in upon entry would be your responsibility. VAT fees can vary anywhere between 15% to 25% of your purchase value depending on economic circumstances of each country. Unfortunately, there is no solid answer especially how fast rates are changing nowadays.

 

If you have any questions please feel free to email us at info@suzannekalan.com or you can call us at +1.818.885.6400. 

Our hours are Monday through Friday from 8:00 am to 4:30 pm, PST.