Frequently Asked Questions

General Questions

All our products are hand made in the USA and we will ship out your order as soon as possible.

If there is something you would like by a certain date, please contact us, click here.

We accept Visa, Mastercard, American Express, Discover, Diners Club, Shop Pay, Apple Pay Google Pay, and PayPal.

We also accept wire transfers and ACH payments.

We do not offer any discounts or promo-codes on our products as we want to ensure that your purchase hold its value.

If you are having trouble with processing your order at checkout, please be aware that we use a third party fraud system who approves all charges before accepting your order. They do not provide us with personal details or reasons why the charge was not approved. The following possibilities can be factors of why your payment was declined:

- The credit/debit card used may be new and never used to make an online purchase.

- The email address used may be new and never used to make an online purchase.

- The shipping and billing address locations are in two different countries and/or provinces.

If this is the case, we do accept wire transfers if you live in or outside of the United States. We also accept ACH transfers if you live in the United States.

All our packages come to you gift wrapped with a complimentary SUZANNE KALAN jewelry pouch. The packaging is shipped in a discreet box for security reasons.

If the order is for someone special, you can provide their name and the occasion in our notes section during checkout and we will include a personalized card.

Jewelry Questions

We recommend you fill a bowl of lukewarm water and place your jewelry in the water for a few minutes. Then use a soft to medium bristle toothbrush and scrub your piece gently. Once finished, rinse you piece with fresh water and pat it dry.

For more information about special gemstones, click here.

If you have any questions regarding this process or would like your piece professionally cleaned and polished, please feel free to contact us, click here.

Standard ring sizes offered on our website range from size 5 through size 8. If you would like to purchase a ring that is below a size 5 or above a size 8, please contact us, click here.

Pricing for rings above a size 8 will apply, depending on the type of ring due to materials used.

All earrings on our website are sold as a pair. If you would like to purchase a half pair of an earring please contact us, click here.

Any earrings sold as a half pair will be marked as ‘Final Sale’ and are not eligible for returns or exchanges. 

All our hoop earrings are made with a slightly angled post back.

This slight angle is done on purpose so the hoops sit better on your ears.

Our intention is for the front of the hoop to be angled slightly away from your beautiful face, while the back side of the hoop is closer to your neck.

Since everyone's anatomy is different please test fit either hoop to see which way looks better and is more comfortable for you.

Our standard chain length for most necklaces on our website are 18" inches in length with an adjustable loop at 16" inches.

Some necklaces offer a longer or shorter chain, depending on the design.

If you would like a different length from what is offered, please contact us, click here.

This length request marks the product as ‘Final Sale’ and is not eligible for returns or exchanges.