We are deeply honored and grateful that you have entrusted us to be a part of your most memorable moments by selecting one of our pieces to accompany you on your life's journey. We take great pride in our work and are dedicated to ensuring that every piece we create brings joy and satisfaction to its wearer. Your happiness is of the utmost importance to us, and it is truly a privilege to play a small role in the meaningful chapters of your life.
We take great pride in our commitment to customer satisfaction. All jewelry purchased through our online store is eligible for a 5-day return or exchange policy, commencing from the date of delivery. Upon receipt and approval of the item, returns will be credited to the original payment method. For a return or exchange to be approved, the tag must remain attached and intact, without any modification or tampering. The jewelry must also be in its original condition, free of any signs of wear and packaged in its original packaging. Please note that shipping costs, including duties and taxes, are not covered for domestic and international returns or exchanges.
In the case of Domestic returns or exchanges, a shipping and handling fee of $50 will apply.
In the case of International returns or exchanges, a shipping and handling fee of $190 will apply.
SUZANNE KALAN reserves the right to refuse any return or exchange if the item appears to be damaged or shows signs of wear, which is judged at the sole discretion of SUZANNE KALAN.
To initiate a return or exchange, kindly get in touch with us. When sending your email, kindly provide the following information: your order number and the reason for your request. One of our dedicated team members will respond within a prompt timeframe of 1-2 business days.To being the process, click here.
Porcelain Jewelry Trays
We offer a 7-day return and exchange policy for our porcelain jewelry trays purchased through our online store, starting from the date of delivery. In order to be eligible for a return or exchange, the item must be in its original condition, including the tag attached and the original packaging intact. Please note that shipping costs, including duties and taxes, are not covered for domestic and international returns or exchanges. To being the process, click here.
Final Sale Items
Items marked as final sale on our online store are not eligible for returns or exchanges. This includes products that have been altered in any way, eternity bands with a size below 5 or above 8 US, and half pairs of earrings. To ensure that you are fully aware of which items are considered final sale, we clearly indicate this information in the product description.