Shipping Policy

Domestic Shipping

To ensure the best experience possible for our United States domestic clients, all domestic shipping fees are complimentary.

All shipments are sent via FedEx Insured Priority delivery.  Adult signature is required upon delivery.  Our insurance coverage on the piece ceases once the package has been signed for.  SUZANNE KALAN is not liable for lost shipments once tracking has dictated the package has been delivered.

If we are shipping domestically to a hotel, transit insurance coverage ceases once the package has been delivered and signed for by the hotel’s reception. SUZANNE KALAN is not liable for any lost or misplaced packages once the hotel accepts and signs.

SUZANNE KALAN is not responsible for the delayed delivery of packages due to the client not being available to sign for the package upon arrival, or due to any technical issues within the shipping carrier, or due to any weather circumstances.  

We are unable to ship to PO boxes.

Due to high volumes of fraud across the globe, please understand that we can only update your shipping address one time within a 10 day period after your first address has been entered during checkout.

We cannot change your delivery address once the item has been shipped and you receive a tracking number.

We will not redirect your package once shipped.

Anyone who refuses the package will be charged for the shipping charges both ways.

Please keep in mind that all of our products are hand made to order in the United States and allow us 1 to 2 weeks for completion depending on the complexity of the piece.

If there is a certain date you need your piece by, we will rush your order if possible and try our best to make it in time for said date. Please add the requested date in your notes or contact us for availability.


          International Shipping

              All our shipments are sent via FedEx Insured International Priority. We use a third party system to calculate your countries taxes and duties at checkout. This allows your package to arrive directly to your shipping address for your convenience. In an event of a return, we do not refund those taxes and duties that you have paid during checkout. 
                Saudi Arabia has a flat rate of $295.00

                  International countries include: Anguilla, Antigua & Barbuda, Aruba, Australia, Austria, Bahamas, Bahrain, Barbados, Belgium, Belize, Bermuda, British Virgin Islands, Brunei, Canada, Cape Verde, Cayman Islands, China (SAR), Curacao, Cyprus, Denmark, Dominica, Faroe Islands, Fiji, Finland, France, French Polynesia, Germany, Gibraltar, Greece, Grenada, Greenland, Hong Kong, Iceland, Ireland, Italy, Jamaica, Japan, Jordan, Malaysia, Mauritius, Monaco, Montserrat, Netherlands, New Zealand, Norway, Papua, Philippines, Poland, Portugal, Qatar, Saudi Arabia, Seychelles, Singapore, Sint Maarten, Slovakia, South Korea, Spain, Sri Lanka, St. Barthélemy, St. Kitts & Nevis, St. Lucia, St. Vincent & Grenadines, Sweden, Switzerland, Taiwan, Thailand, Trinidad & Tobago, Turks & Caicos Islands, United Arab Emirates, United Kingdom, Vatican City, Vietnam

                    Tracking your Order

                      Once your order has been processed and ready to be shipped you will receive an email with your tracking number.Please advise that we cannot redirect your package past this point.

                        Packaging

                          All orders are shipped in a Suzanne Kalan signature jewelry pouch and box.

                            Gifting

                              Upon request, we are happy to enclose a gift card with a personalized, handwritten message. Please enter message in the gift card notes section during checkout process.

                              Also, please specify if you would like us to include a gift receipt.