At SUZANNE KALAN, it is our privilege to offer our assistance with the care and upkeep of your exquisite jewelry. Our range of services is designed to preserve the radiance of your Kalan jewelry, ensuring it remains in pristine condition. Please kindly note that these services are available exclusively for pieces purchased through our online store.

We are proud to extend our services to you at no cost, with the exception of shipping fees. It is our pleasure to serve you and help preserve the beauty of your SUZANNE KALAN jewelry.

Polishing and Rhodium Plating

Revitalizing your exquisite jewelry with our polishing service will rejuvenate the precious metal, bringing back its shine and radiance to like-new condition.

• Thorough cleaning of the piece
• Polishing of gold elements and removing the layer of rhodium on white gold elements
• Re-plating of white gold elements with rhodium
• A final inspection of the piece to ensure optimal quality

Gemstone Replacement

In the unfortunate event that a gemstone becomes damaged or lost, our gemstone replacement service is here to help. We offer free replacement for common gemstones, but some more rare or costly gemstones may incur a fee. For truly unique gemstones, we will do our best to find a suitable substitute.

Our gemstone replacement service includes:

• Inspection and repair of the setting if necessary
• Substitution of the damaged or missing gemstone
• Thorough cleaning of the piece
• Polishing of gold elements and removal of the rhodium layer on white gold elements
• Re-plating of white gold elements with rhodium
• A final inspection of the piece to ensure optimal quality.

Clasp Replacement

SUZANNE KALAN jewelry is crafted with only the finest 14-karat or 18-karat gold for its clasps. As gold is a soft metal, it will gradually show signs of wear over time. If you notice any wear or damage, we highly recommend a clasp replacement.

Our clasp replacement service includes:

• Disassembling of the original clasp
• Installation of new clasp
• Thorough cleaning of the piece
• Polishing of gold elements and removal of the rhodium layer on white gold elements
• Re-plating of white gold elements with rhodium
• A final inspection of the piece to ensure optimal quality.

Resizing

At SUZANNE KALAN, we understand the art of resizing jewelry and the precision it requires. However, please note that not all fine jewelry pieces are suitable for resizing due to their design. We advise to limit the number of times a piece is resized for optimal longevity.

We also caution against resizing eternity bands with gems set all the way around, as this can cause the settings to stretch and lead to future problems.

If you are unsure of the right size, our sizing guide is at your disposal.

Our resizing service includes:

• Taking accurate measurements
• Expert cutting of the piece
• Addition or removal of material as needed
• Polishing of gold elements
• Rhodium plating of white gold elements
• Final quality inspection to ensure superior results.

To initiate the resizing process, kindly send us a request by clicking here.