Repair Policy
In the realm of jewelry repairs, each piece is subject to a case-by-case evaluation. For many minor concerns, whether it's the replacement of a misplaced gemstone or the rejuvenation of your piece through expert cleaning and polishing, the cost of service often falls solely on the shipping charges.
Should your beloved item require more extensive repairs, rest assured, we shall seek your consent for any additional costs before proceeding.
If you have made a purchase through one of our retailers, please contact them to initiate the process.
Please note, if you have made your purchase through our online store and subsequently enlist an external jeweler for repair services, we regretfully cannot endorse the quality of their craftsmanship. Furthermore, this may compromise eligibility for our own complimentary repair services in the future.
The art of resizing jewelry is one that demands precision, a skill we are well-versed in. However, it's crucial to understand that not all of our fine jewelry is able to be resized due to their intricate designs.
Additionally, we recommend minimizing the number of resizing operations for any given piece to ensure its enduring quality.
Eternity bands cannot be resized.
Bring back the radiant glow of your cherished pieces through our complimentary cleaning and polishing service. Designed to bring new life into the gemstones and precious metals.
All we ask is for you to cover the shipping costs. This applies to both our domestic and international clients.
In the unfortunate event that a gemstone becomes damaged or lost, our gemstone replacement service is here to help. We offer free replacement for common gemstones, but some more rare or costly gemstones may incur a fee. For truly unique gemstones, we will do our best to find a suitable alternative.
All we ask is for you to cover the shipping costs. This applies to both our domestic and international clients.
Our jewelry is crafted with only the finest 14-karat or 18-karat gold for its clasps. As gold is a soft metal, it will gradually show signs of wear over time. If you notice any wear or damage, we recommend a clasp replacement.
All we ask is for you to cover the shipping costs. This applies to both our domestic and international clients.
To initiate your repair kindly complete the form below with a brief description.
Once we receive your information, a member of our dedicated team will respond promptly to guide you through the next steps of the process.
Monday - Friday: 9:00am - 4:30pm PST
747-237-7132