All our products are hand made in the USA and we will ship out your order as soon as possible.
If there is something you would like by a certain date please contact us, click here.
Our jewelry trays are in stock and ready to ship.
We exclusively use natural diamonds of G color and VS quality or higher in terms of both color and clarity for our 14k and 18k collections.
We use AAA quality gemstones for our emeralds, sapphires, and rubies in our 18k collections.
For more information about our diamonds and gemstones please visit our Sustainability page.
All jewelry purchased through our online store is eligible for a 5-day return or exchange policy, which begins on the date of delivery.
Our porcelain jewelry trays purchased through our online store is eligible for a 7-day return or exchange policy, which begins on the date of delivery.
Please visit our Return Policy page for more information.
To provide the finest experience for our domestic customers in the United States, all domestic shipping fees are complimentary and shipped via FedEx Insured Priority delivery. An adult signature is required upon delivery, and our insurance coverage on the piece terminates once the package has been signed for. Unfortunately, SUZANNE KALAN cannot be held liable for lost shipments once tracking indicates that the package has been delivered.
All of our international shipments are sent with the assurance of FedEx Insured International Priority. To make the delivery process as convenient as possible, we utilize a third-party system to calculate the taxes and duties for your country during the checkout process. Unfortunately, in the event of a return, we are unable to refund the taxes and duties that were paid at checkout.
Please visit our Shipping Policy page for more information.
We take pride in our commitment to quality and craftsmanship. All of our pieces are crafted in-house at our California-based studio and are made available globally through our website and a prestigious network of retail partners, including Neiman Marcus, Net-A-Porter, Harrods, My Theresa, and many others.
To find a retailer near you, click here.